Refund & Exchange policy

The following Delivery Policy is only valid for merchandise purchased via Budget Cellular website (“the Webstore”). This policy has been developed to ensure the accurate and secure delivery of all purchases according to your delivery needs.

Standard Deliveries will be made within 3-7 business days upon acceptance of your order. Please note, for certain outlying areas we have to use regional third-party couriers and while every effort is made to expedite delivery, service to these areas may take an additional 2 days.

Orders placed on a Fridays will only be delivered the following Monday or Tuesday.

We can only deliver products to physical addresses within the borders of the Republic of South Africa.

Quoted delivery times are a guide only and while Budget Cellular endeavours to meet the targeted delivery times from time to time factors beyond our control can result in delayed delivery.

A unique order number will be communicated to you via email which can be used to track the status of your order.

Your deliveries will be made through our designated courier company.

Once you have indicated your address and you have received confirmation of your order, we regret that no changes to the specified address and/or delivery option will be accepted.

We reserve the right to contact customers and arrange alternative delivery methods and timelines if your delivery address is remote or to cancel the order if delivery is not feasible.

Before you finalise your order, you have the option to indicate in the “Notes” field whether the order should only be delivered to you OR you can specify an alternative authorized person’s name to receive it on your behalf. You or the authorized person will be required to show proof of identification to the courier upon delivery.

In order to safeguard your purchase, the courier will only deliver to the specified address and to you or one of the people indicated on the notes of the order as being authorised to receive your parcel.

The courier will request proof of identity from the person receiving the parcel if this was indicated in the “notes” field of the order.

All parcels delivered will be secured with a unique purchase sealing tape. Should this be broken, please follow the guidance below in point 15.

The person receiving the parcel will be asked by the courier to sign the waybill indicating that the parcel/carton has been received undamaged and in good condition.

Proof of ID will be requested to verify authenticity of purchaser.

In the unlikely event that the parcel/carton is damaged and/or the security seal is broken, then the receiving person must1. Check the parcel in front of the driver and indicate on the courier’s waybill (delivery documentation) whether there are any

breakages, and/or damages and/or items missing.

2. Both parties (the courier and the person receiving) will need to co-sign their names against this indication. If the receiving person chooses to still accept the damaged carton, the waybill will reflect that a damaged parcel was received and accepted with both parties co-signing.3. Alternatively, the receiving person can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication.

Kindly refer to our returns policy for further information before you open your order.

Budget Cellular reserves the right to refuse service, cancel orders and terminate accounts at the company’s discretion.

talk to any of our Staff or
contact our offices on 012 653 0425 or
e-mail us at info@budgetc.co.za
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